Honest answers, plainly put.

Three ways, and every one of them works:

Online: type your pickup and destination at easycab.org/book. You'll see the fixed fare instantly, choose your vehicle, and confirm in under 30 seconds.

By phone: ring dispatch on 020 0000 0000. A real person picks up — no IVR menus, no "press 1 for…". Open every minute of every day.

By text: message that same number with where you are and where you're going. We confirm by reply within about 60 seconds.

Anything from now to a year out. We've held bookings for weddings booked 11 months ahead, and we've had cabs on doorsteps inside 4 minutes for a quick run to Kingston station.

Whichever it is, the fare you're quoted at booking is the fare you pay at the end of the ride. We don't re-price.

No. You can book as a guest with just a name, phone number and email — that's it. We don't push you to sign up.

An account just saves your home, work and "Mum's house" addresses so you can re-book in two taps. It also lets you see your ride history and add a card once instead of every time.

Yes — free of charge any time before the driver arrives at pickup. Cancel from the booking link, in the app, or with one phone call.

If the driver is already on scene and waiting, a £4 no-show fee applies after 10 minutes — but we'll always ring you first to check whether you're still coming.

In our nine core zones (Kingston, Richmond/Twickenham, Putney/Wandsworth, Sutton/Morden, Streatham, Surbiton/New Malden, Esher/Cobham, Epsom/Leatherhead and Wallington/Banstead) we promise pickup within 8 minutes of confirmation, day or night.

If we miss that by more than 5 minutes, your next ride is on us. No paperwork — dispatch logs it automatically and the credit lands in your account by morning.

No. We don't surge — not on New Year's Eve, not when it rains, not when the trains stop, not at 2am when the pub kicks out.

The price you see when you book is the price you pay. We've stuck to that since 2014 because regulars hate surprises, and our customers are mostly regulars. If you've ever opened a ride-app at 11pm on a Friday and gasped, you'll understand why this matters.

By the route, the time of day, and the vehicle class. We use a published table — same one our dispatchers see — that combines a per-mile rate, a base fare, and any night-tariff uplift.

The six vehicle classes are Saloon (4-seat), Estate (4-seat with luggage), Executive (premium saloon), MPV (6-seat), 8-Seater and Wheelchair-Accessible. There's a £8.50 minimum fare on any ride.

Night tariff runs 23:00 to 05:00 and adds 20%. Christmas Day and New Year's Eve overnight (18:00 31 Dec → 06:00 1 Jan) add 50%. Those are the only two surcharges in the whole table — see pricing for the full breakdown.

Whichever way suits you, on the same fare:

Card on the booking app or by emailed link, cash to the driver, Apple Pay or Google Pay, contactless on the in-car reader, or via a monthly business account.

No card surcharge, no extra for paying in cash, no rounding-up nonsense. £14.20 means £14.20.

Tell us within 14 days and we'll look into it within 3 working days. Most issues — a late driver, an awkward route, a charge that didn't make sense — are resolved with a refund or credit the same day.

Formal complaints follow our published complaints procedure, with escalation to the local licensing authority if we haven't resolved it within 28 days to your satisfaction. We've had to escalate exactly 3 cases in 11 years; the bar is to keep it that way.

Around 90 cars in active rotation across six classes. Every vehicle is under 5 years old, MOT-current, and inspected monthly by our in-house mechanic at the Whitechapel garage.

That's how we can promise 27 cabs available within 3 km of most South West London postcodes at any given moment, day or night.

Yes. We run dedicated WAVs (wheelchair-accessible vehicles) with low-angle ramps and BS-EN spec securing belts. There is no surcharge for booking a WAV — it's the same fare as a saloon for the same trip.

Book at least 30 minutes in advance so dispatch can match you with the nearest WAV driver. If you'd like the same driver each time for a recurring booking (school, appointments, hospital), just tell dispatch and we'll set it up.

Standard saloons take 2 large cases and a hand bag. For more, request an Estate or MPV at no extra cost — both have proper boot space.

Folding buggies and dogs are welcome — please mention them at booking so the driver knows to bring a blanket for the seat. Service dogs travel free in any vehicle, always, no questions, no notice required by law or by us.

All 70+ EasyCab drivers hold a PHV (private hire vehicle) licence, have an enhanced DBS check on file, and have at least three years' professional driving experience before they start with us.

Most are local — they've lived and driven these streets for years, so they know which back-road through Putney works at 5pm and that the A3 will be a car park on a Friday. Two of our original three drivers from 2014 are still on the road today.

For repeat school runs, business accounts, regular accessibility bookings and weekly client commutes, we try hard to match you with a consistent driver. Dispatch will write a note on the booking and rota around it where they can.

For ad-hoc one-off rides, the nearest available driver gets the job — that's how we keep wait times under 8 minutes in our core zones. You'll see the driver's name, photo and registration before they arrive either way.

South West London and Surrey. In postcode shorthand: KT, TW, SW (15–18), SM, plus most of the Surrey county.

In place names: Kingston, Surbiton, New Malden, Esher, Thames Ditton, Cobham, Epsom, Leatherhead, Ashtead, Richmond, Twickenham, Teddington, Hampton, Putney, Wandsworth, Tooting, Streatham, Morden, Sutton, Carshalton, Wallington, Banstead, and beyond.

For pickups, we need to be inside our coverage area (KT, TW, SW, SM, Surrey).

For drop-offs, anywhere on the UK mainland. We do regular long-distance runs to Manchester, Birmingham, Brighton, Bristol, Cambridge and Edinburgh. Sample fixed fares for the common routes are on the long distance page.

Beyond that, ring dispatch to check — we've done Aberdeen and Penzance, but they need a day's notice.

Yes — all five London airports, fixed fares from every postcode we cover.

Heathrow, Gatwick, Stansted, Luton and London City. Flight tracking is included free so we adjust pickup if your flight lands late or early — your driver always knows where your plane is.

Nothing changes for you. We track your flight automatically from the time you book — if it lands two hours late, your driver lands two hours late. You don't need to ring us.

We give 60 minutes of free wait time on arrivals from when the plane touches down (not when you booked). After that it's £8 per 15 minutes — but in our 11 years of doing this, almost no one has needed it. We don't surge for late landings, ever.

Yes. Every airport pickup includes free meet & greet — there is no upsell, no extra package, no "premium" version.

The driver parks in the short-stay car park (we cover the fee), walks into Arrivals, and waits with a name board at the agreed meeting point. We text you the exact spot 30 minutes before landing — typically Costa at LHR T2, the Starbucks at T3, the meet-and-greet bench at T4 and T5. No standing outside in the rain looking for an unmarked car.

Ring dispatch on 020 0000 0000 as soon as you can — the sooner we radio the driver, the sooner the item gets pulled before the next passenger.

We log every job, so we know exactly which driver picked you up and which car you were in. Once the item is found, we'll either hold it at the Whitechapel office for collection or arrange a return drop-off (free if within our coverage area).

About 92% of reported items are returned to their owner within 24 hours. The other 8% usually turn up within a week. Common finds: phones, umbrellas, keys, school PE kits, one wedding ring (returned), and — yes — a viola.

A business account swaps per-ride payment for a single monthly invoice, plus a 5% discount once you cross 40 rides a month. It suits anything from a 3-person studio to a 200-person agency, plus law firms, clinics, hotels and production companies.

There's no setup fee, no minimum spend, and 30-day payment terms. Apply at business.html — most accounts are live within 48 hours and the first invoice arrives the month after.

Yes. We set up named travellers with their own booking permissions, optional cost-centre tags (so "Marketing" rides bill separately from "Operations"), and a monthly itemised statement your finance team can actually use.

Statement exports in PDF or CSV, include VAT, and break out each ride by traveller, date, route and cost-centre. We can also email the statement straight to your accounts inbox on a fixed day each month.

Yes. Recurring weekday school runs with the same DBS-checked driver wherever possible, child seats included at no extra cost (just tell us age and the right one fits before pickup), and a parent text on pickup and drop-off.

We cover term-time runs to most primary and secondary schools across KT, TW, SW and SM. See school runs for the safeguarding policy in full and a starter form.

Yes. Executive cars with ribbon and decoration options for the wedding party (white, ivory, or matched to colour scheme), plus group transport for guests in MPVs and 8-seaters.

We've done weddings at Hampton Court House, Pembroke Lodge, Cannizaro House, Surbiton Golf Club and the Riverside at Richmond Lock. Book via weddings & events or ring dispatch and ask for the events desk — same humans, slightly more clipboards.

A driver and car at your disposal by the hour — useful for property viewings (4 viewings, one car, one driver, no Tube changes), multi-stop shopping, film shoots, photo locations, or a city tour for visiting family.

Minimum 3 hours. Rates depend on vehicle: from £42/hr Saloon up to £68/hr Executive, fully inclusive of fuel, parking (within reason) and the driver's tea. See hourly hire for the full table.

After every ride you get a text with a one-tap rating link. Stars stay anonymous to the driver until the week's average is calculated — we don't share individual scores in real time, because that's a recipe for petty grievances on both sides.

You can also leave a review on Google or Trustpilot via the links on the reviews page, or email hello@easycab.org. We read every word. The founder still does the Monday inbox in person.

Yes. Same family, same Whitechapel garage, since 2014. Started with three cabs and three brothers; now around 90 cars and 70+ drivers, but the same two brothers are still in the office every weekday and the third still drives weekends.

Read the longer version on the about page — including why we started, what nearly went wrong in 2017, and the one decision we made in year three that we still think was the right one.

Our office and main garage are in Whitechapel, E1. We dispatch from there 24/7 with real humans on the phones — no IVR menus, no chatbots, no "your call is important to us".

The cars themselves rotate across South West London and Surrey — most are within 3km of you when you book. There are typically 27 cabs available within 3 km of any pickup in our core coverage zones at peak hours.

Yes. EasyCab Ltd is a fully licensed PHV (private hire vehicle) operator. Every driver carries their PHV licence on display in the vehicle.

Operator licence, hire-and-reward insurance, public liability cover and our complaints procedure are all renewed annually. Copies are available on request — drop us an email and we'll send the current PDFs the same working day.

The fastest way is to ring dispatch on 020 0000 0000 — open 24/7, real human on the phone, average answer in 11 seconds.

If you'd rather write, email hello@easycab.org or use the form on the contact page. We aim to reply to email within 2 hours during the working day and within 12 hours overnight.

If your question is one we get a lot, we'll add it here. The list grows quietly — it's been eleven years and the right answer to most things is still "ring us".