No call trees. No "press 1 for…" When you ring EasyCab you get a controller in our Whitechapel office who can see every cab on the road in real time. Same number we've used since 2014. Same desk, mostly the same people.
Booking a ride? Use the phone or the booking page — they're the fastest. Got a lost umbrella, a complaint, or want to set up a business account? Each one has its own desk and inbox so it lands in front of the right pair of eyes within the hour.
The fastest way to get a cab right now. A controller picks up — they see live cars, pickup times, fixed-fare quotes. They'll book the ride while you stay on the line.
Best for things that don't need an instant answer: feedback, a question about an old ride, a quote for a future trip. We reply within two hours on weekdays.
Below on this page. Useful when you want to attach a screenshot of a fare quote, a flight reference, or a copy of a complaint. Lands in the right inbox automatically.
The Whitechapel office is open to walk-ins for lost property and business account questions during weekday hours. Buzz the orange door — second floor.
A booking question is not a complaint, and a complaint is not a business account enquiry. We've separated the channels so nothing waits in the wrong queue. Tap whichever line below fits.
Don't email and don't fill in a form — both are slower. Ring dispatch. We'll get the closest available car to your kerb and confirm the fixed fare while you're still on the call.
Call 020 0000 0000Report it as soon as you notice. We need your ride reference (text/email), the driver's name or the route, and a description. We log it and ring the driver within 15 minutes.
Lost & found formThe fare is the fare — but sometimes a wait fee or a stop you added on the way needs explaining. Email accounts with your booking reference and we'll pull the trip and the route logs.
accounts@easycab.orgWe'll send a one-page proposal within a working day. No setup fee, 5% off above forty rides a month, and a dedicated account manager once you're up. Most accounts are live within a week.
Business overviewPHV-licensed and three years' road experience minimum. We pay weekly, the fare split is on the page, and the dispatcher is a human you'll meet in person on your first shift.
Drive with usWe take complaints seriously and we publish our process. First response inside 24 hours, full reply inside five working days. If we can't resolve it you can escalate to the local licensing authority.
Complaints procedureUse this form for anything that isn't time-critical. We aim to reply within two working hours Monday to Friday, and inside the same day on weekends. Bookings happen faster on the phone.
The dispatch desk, the accounts team and the workshop all sit in one building on Old Castle Street. Twenty seconds from Aldgate East tube. The orange door beside the cafe.
Phone numbers all roll into the main dispatch board — useful in the small hours when only the controller is in. Email addresses go directly to the named desk and skip the general inbox entirely.
There's always a controller at the desk. Always. Christmas Day, the small hours after New Year, the snowy bank holiday in 2018 nobody else was running — we picked up. These are the figures from the last twelve months.
Most issues are sorted on the phone the same day. The ones that aren't deserve a paper trail. These are the routes — internal first, then the regulator if we still haven't found a resolution that works.
Eleven years of regulars haven't outgrown the phone. The fastest way to talk to a human at EasyCab is still 020 0000 0000. Pick it up. We're up.